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Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Refund cycle:
After submitting the refund, the refund will be processed to the bank within 1 working day. The receipt of the refund mainly depends on the processing speed of the issuing bank. It is expected that the cardholder can check the receipt of the refund within 7-10 working days.


Returns (if applicable)

We accept returns on products. Customers have the right to apply for return within 30 working days after the receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Refund will include original shipping fees.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take 7-10 working days before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@petcatdogs.com

Please contact our customer service at info@petcatdogs.com. to get the returned address.

Items Not Eligible

We do not accept returns if it is not a quality issue, but personal reasons such as I don't like it.

All sales of mark-down / sale items are final and non-returnable.

Contact Us

  • Email: info@petcatdogs.com
  • Phone: 402-718-0691
  • Address: 3849 Commerce Boulevard